Welcome to the Florist Wallington website. The following Terms & Conditions govern your use of our website and the online flower delivery services we provide to customers in Wallington and surrounding areas. We ask that you read these conditions carefully before placing any orders, as by using our site and purchasing our products, you are deemed to have accepted these terms in full. If you do not agree with any part of these terms, you must refrain from using our website and services.
These Terms & Conditions apply to all customers ordering for delivery within Wallington and its surrounding localities. They outline the basis upon which we supply goods and services, ensuring a clear understanding between Florist Wallington and our valued customers.
To ensure a smooth and reliable flower delivery service in Wallington, all orders on our website must be placed online by completing the required information and following the checkout process. You will have the opportunity to review your order and make any modifications prior to submission. Please ensure all recipient information, including delivery address and contact details, are accurate and up-to-date to prevent any delays or issues in delivery.
After placing your order, you will receive a confirmation email acknowledging receipt. This email is an acknowledgement and does not constitute acceptance of your order. Acceptance will only take place when we dispatch your flowers. We reserve the right to refuse or cancel any order prior to dispatch for any valid reason, including but not limited to, product unavailability or issues with payment authorisation. In such cases, any payment made will be refunded promptly.
Our fresh flower arrangements are subject to seasonal availability. While every effort is made to match the products displayed on our website, there may be occasions where specific flowers or colours are unavailable. In such circumstances, Florist Wallington reserves the right to substitute items of equal or greater value and similar style, maintaining the overall theme and quality of the chosen arrangement. Wherever possible, we will attempt to inform you of any substantial changes to your order prior to dispatch.
Florist Wallington offers delivery in Wallington and the surrounding areas. We strive to deliver all orders on your chosen date, but delivery times cannot be guaranteed. Same-day deliveries are subject to order cut-off times as specified on our website. Orders placed after the cut-off for same-day delivery will be delivered the next available working day.
If the recipient is not available at the delivery address, we will follow your specific instructions if provided. In the absence of specific instructions, deliveries may be left with a neighbour, at a safe location on the recipient’s property, or returned to our shop for later collection or redelivery. We will make reasonable efforts to notify the recipient if flowers have been left in a safe place or with a neighbour. Failure to deliver due to incorrect or incomplete delivery details provided by you may result in additional charges for redelivery.
Delivery charges for flower orders to Wallington and nearby postcodes are clearly stated when you proceed to checkout. Some areas may incur a supplementary delivery fee depending on location. You will be advised of all charges before completing your purchase.
All prices listed on our website for our flower arrangements and delivery services are in pounds sterling (£), inclusive of VAT unless stated otherwise. Payment must be made in full at the time of ordering using the payment methods offered on our website, which may include debit cards, credit cards, and other online payment gateways. Your payment details are securely processed in accordance with industry standards and will not be stored longer than necessary.
Florist Wallington will not dispatch any orders until payment has been received and cleared in full. We reserve the right to amend prices at any time, but such changes will not affect orders in respect of which we have already sent an order confirmation.
If you wish to amend or cancel your flower order, please contact us as soon as possible with your order details. We will try to accommodate all requests, but amendments or cancellations can only be accepted if the order has not yet been prepared or dispatched. Due to the perishable nature of flowers, once an order has been prepared or is out for delivery, cancellations or changes may not be possible.
If your order qualifies for cancellation or amendment, we will process your request and, if applicable, refund any payments made for cancelled items using your original payment method. Refunds will be processed within a reasonable timeframe following confirmation of cancellation.
Nothing in these Terms & Conditions affects your statutory rights, including the right to cancel within 14 days of receiving non-perishable goods. However, as most of our products are perishable, these cancellation rights may not apply.
We take pride in the freshness and quality of our flowers. Should your order not meet your expectations for any reason, please contact us within 24 hours of receipt, providing order details and a description of the issue. At our discretion, we may offer a replacement product, refund, or some other suitable resolution. Please note, due to the perishable nature of flowers, we may require photographic evidence to confirm quality concerns.
Refunds, if approved, will be credited back to your original method of payment within a reasonable period following the approval of your refund request.
While Florist Wallington endeavours to provide a reliable and high-quality flower delivery service in Wallington and surrounding areas, our liability in connection with any order will be limited to the value of your order. We are not responsible for any indirect or consequential losses, including but not limited to, loss of profits, reputation, or goodwill.
Florist Wallington will not be liable for delays or non-performance caused by circumstances beyond our reasonable control, including, but not limited to, adverse weather conditions, traffic delays, or acts of God. If we are unable to fulfil our obligations due to such circumstances, we will inform you as soon as feasible and offer a suitable solution where possible, such as rescheduling delivery or providing a refund.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
The content of the Florist Wallington website, including but not limited to, text, photographs, and graphics, is owned by or licensed to Florist Wallington. You may use this content solely for the purpose of placing orders or viewing our products and services. Any unauthorised use, reproduction, or distribution of our website content is prohibited.
Florist Wallington is committed to protecting your personal information. We collect, store, and process your information in accordance with our Privacy Policy and current UK data protection laws. Your details will only be used to process orders, deliver products, and communicate with you where necessary. We will never sell or share your personal information with third parties except as required to fulfil your order or by law.
Our website may occasionally contain links to third-party websites or services for your convenience. Florist Wallington has no control over, and is not responsible for, the content, privacy policies, or practices of any third-party sites or services. Inclusion of external links does not constitute an endorsement by Florist Wallington.
Florist Wallington reserves the right to update or amend these Terms & Conditions at any time to reflect changes to our business or legal requirements. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms & Conditions regularly to stay informed.
These Terms & Conditions and any orders placed through the Florist Wallington website are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or the use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery services in Wallington and surrounding areas, please contact us using the details provided on our website. Our customer service team is dedicated to ensuring your complete satisfaction and will be happy to assist you.
These Terms & Conditions apply to all orders placed for delivery across Wallington as well as surrounding local areas served by Florist Wallington. If you are unsure whether your area is covered, please check our delivery information prior to ordering or contact us for clarification.
Thank you for choosing Florist Wallington for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wallington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wallington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
