At Florist Wallington, we pride ourselves on delivering only the freshest flowers to our customers in Wallington and surrounding areas. As a trusted local florist, we stand by the quality of every arrangement and bouquet that leaves our shop. Whether we’re serving households or businesses, our mission is to ensure every floral delivery meets the highest standards of freshness and beauty.
Receiving flowers in perfect condition is what you deserve. If you notice that your fresh flowers or arrangements arrive damaged, wilted, or not as expected, please contact us as soon as possible—ideally within 24 hours of delivery. To help us resolve the issue efficiently, we may ask for a photo of the damaged item. Our friendly team will assess the situation promptly and offer replacement or refund options as appropriate.
We guarantee the freshness of our flowers for a minimum of five days from the day of delivery, when cared for according to the instructions provided. If your arrangement displays significant wilting or deterioration within this window, please get in touch with us. Remember to follow the care guidelines included with your order to help your flowers remain vibrant and beautiful for as long as possible.
Your satisfaction is our top priority. In cases where flowers are damaged on arrival or do not meet our promised standards of freshness, you can choose between a full refund or a replacement arrangement of equal value. Please notify us promptly with details and, where possible, a photograph of the flowers in question. For replacement arrangements, we will schedule a new delivery at the earliest available opportunity to ensure you receive the flowers you deserve.
If you have any concerns or complaints regarding your order, our team is dedicated to making things right. Please reach out to us with your order details and a description of your concern. We review all complaints diligently and aim to acknowledge your message as soon as possible. Our goal is to provide a fair and timely resolution to any issues—whether this means offering a refund, replacement, or another satisfactory remedy. We appreciate your feedback as it helps us continually improve our service for the Wallington community.
Florist Wallington has been a part of the local community for years, delivering to households and local businesses alike. Our commitment is not just to beautiful flowers, but to building lasting relationships through reliable customer service, honest policies, and genuine care. Thank you for choosing us as your preferred florist. We strive to ensure every experience with us is a positive one, backed by our fresh flowers guarantee and transparent returns and complaints policy.
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